Last Updated: June 2026

At Alluvi Healthcare, we are committed to providing high-quality, premium research materials to the scientific community. Due to the sensitive nature of lyophilized peptides, laboratory chemicals, and biological compounds, our return and refund policy differs from standard retail e-commerce.

By placing an order on our website, you agree to the following terms:

1. Research Use Only & Assumption of Risk

All products sold on buyalluvionline.com are strictly intended for in-vitro laboratory and scientific research purposes. They are explicitly NOT for human or veterinary consumption. By purchasing from us, the buyer assumes all responsibility and liability for the handling, storage, and use of these research materials. We do not offer medical advice, dosing protocols, or guidance on human application.

2. All Sales Are Final (No Returns)

Due to strict health, safety, and sterility protocols, we cannot accept returns or exchanges on any chemical or peptide products.

  • Once a product leaves our climate-controlled facility, we can no longer verify its chain of custody, temperature stability, or sterility.
  • Re-introducing a returned chemical into our inventory poses a severe contamination risk to our laboratory environment and other customers.
  • Therefore, under the UK Consumer Contracts Regulations 2013, our products are exempt from the standard 14-day “cooling-off” period right of return, as they are sealed goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

3. Damaged, Defective, or Incorrect Items

While we do not accept returns for buyer’s remorse, we stand behind the integrity of our shipments. If your order arrives damaged, defective, or if you receive the incorrect item, we will work with you to resolve the issue.

  • You must report any damaged or incorrect items within 48 hours of the delivery timestamp.
  • You must provide clear, unedited photographic evidence showing the damaged packaging, the broken vial (if applicable), and the shipping label.
  • Do not discard the product or packaging. We may require the item to be returned to our facility for carrier inspection before issuing a replacement or refund.
  • If verified, we will offer a replacement shipment or a full refund to the original payment method at our discretion.

4. Customs, Seizures, and Confiscations

The buyer is solely responsible for understanding and complying with all local, national, and international laws regarding the importation of research chemicals.

  • If a package is delayed, seized, or confiscated by Customs, Border Force, the MHRA, or any other regulatory agency, no refund or replacement will be issued.
  • We provide accurate customs declarations based on the legal classification of research materials, but the risk of importation falls entirely on the buyer.

5. Order Cancellations

You may cancel your order for a full refund only if the cancellation is requested before the order has been processed and handed over to our shipping courier. Once a tracking number has been generated, the order cannot be cancelled, and you must wait for delivery to address any issues under Section 3.

6. Chargeback Policy

We utilize advanced fraud prevention and order verification systems. Filing a fraudulent credit card chargeback (claiming an item was not received when tracking shows delivered, or claiming an item was defective without providing photographic evidence to our support team) is considered fraud. We will aggressively dispute fraudulent chargebacks with our payment processors by providing IP logs, courier GPS delivery coordinates, and customer communication records. Accounts found filing fraudulent chargebacks will be permanently banned from our platform.

7. Contact Us

If you have received a damaged or incorrect research material, please contact our support team immediately with your Order Number and photographic evidence.

  • Email: support@buyalluvionline.com
  • Number +44 7988 038394
  • Response Time: We aim to respond to all support inquiries within 24–48 business hours.